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FAQs: Please read the following to ensure that your question is not already listed!
Please read all of our product descriptions thoroughly, most questions can be answered here and we recommend using this information when determining which products are best for you. Using products other than directed is at the risk of the individual and is not recommended.
Frequently asked questions
The Herb Course Details
We will learn the parts of medicinal herbs traditionally used, the different ways to prepare or preserve them and general guidelines and ratios to follow when using essential oils, tinctures, extracts, teas or decoctions. During Class we will make tinctures or extracts.
We will learn about how to identify an herb's medicinal properties from how it looks or where it grows. We will explain colors and tastes, and their connection to the body. We'll also talk about the organs and how herbs affect them. During the class we make a poultice and liniment.
Learn what components you need for a recipe, how to put recipes together, and what ratios to follow. We'll look at herbal energetics, aromatics and other terms like adaptogens, demulcents, and expectorants. Some of the discussed topics are the organs (physiology), principal herbs, catalysts and supporting herbs.
Let's talk about the benefits of culinary herbs and essential oils. We will briefly look at more specialized conditions like menopause,fertility, pms, irregular cycles and more. During the video we will be making herb infused honey.
Some of the herbs we will discuss are wild yam, skullcap, damiana, dan shen, blessed thistle, gotu kola and more.
We will be continuing our extended study of common ailments, culinary herbs and other notable herbs (though all herbs are useful). During the vdeo we will be making an extract.
The herb course subscription can be cancelled at any time; access will be granted for the rest of the purchased period. We cannot refund payments for digital services as they are redeemed immediately. If you are not sure if the course is right for you, please email us (above) or purchase a single class first.
All natural ingredients sometimes means a shorter life, for this reason we have a shorter return window and some products are final sale. Returns are only valid for orders placed on Perfectlyunaltered.com. Returns will only be accepted on select regularly priced items with a shelf life of 1 year: All of our oils and creams are eligible for returns however items purchased in a kit are non-returnable/refundable. Returns will not be accepted on custom orders. All items must be returned be in their original condition (sealed and wrapped in the bubble wrap it was shipped in). If you are returning multiple items, each one must be submitted separately by form. Any returned item that is open, damaged or that does not qualify for our return policy will not be accepted and may be disposed of; If approved for reshipment, postage and additional fees must be repaid by the buyer within 14 days of notification. Buyers are responsible for all fees associated with returning items. Per policy, Store credit will be issued within 1 week of receiving and authorizing the returned items. All items must be returned with a valid tracking number. Items must be post marked and returned within 14 days of delivery. Postage and payment processing fees will not be credited or refunded. If free shipping was granted due to an order being of a price of $50+ or because of a store promotion and your order no longer qualifies due to the return, postage fees will be deducted from your remaining credit. Please view our policy page for assistance!
5 Star Membership
*Custom orders may be subject to surcharges
*Custom orders can only be made using the ingredients we carry, this can be determined by using our ingredient glossary or by selecting an ingredient that is offered in another one of our products.
Can I make changes to an existing order?
Sure, we will try to accommodate changes made no later than eight hours after an order is placed, but before the item is prepared or shipped. The type of changes that can be made are a change to an item's scent, or a change that requests an ingredient be left out. Please be advised, revisions made after an order has been placed are not guaranteed.
We welcome the use of all coupons and promotions made available by P.U.R.E. If you wish to use a promotion, all steps must be completed in one transaction. If you do not follow the full directions of the coupon/promotion, it may be disqualified. This includes the failure to activate the necessary code before checking out. We do not issue coupons upon request.
Shipping & Package Issues
What if I put in the wrong address?
Please check to ensure the address on the invoice is correct! If we are not notified to revise an order before shipment, we will find a resolution at our own discretion, which will not include a refund. Buyers are responsible for keeping up with the shipping updates as all orders come with a tracking number.
What if the item is damaged in transit?
Please send us a message if any issues occur with your shipment! We will replace any item(s) that arrived damaged or leaking, that were reported within 48 hours from the delivery date. We will need pictures of how the package arrived (with original packaging) for documentation purposes.
Why is my package marked as undeliverable?
Can I use my product other than directed?
Do I have to refrigerate the Onion Garlic Pre-Shampoo Treatment? Can I refrigerate other products as well?
Do you add any other ingredients than what is listed on the website or label?
We list all of our ingredients in the description. We manufacture all natural products and do not use artificial colors, preservatives, fragrances or dyes.